Return and Refund Policy
Our Return and Refund Policy was last updated on 13-06-2022
Thank you for shopping with Trendex Lifestyle.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. .
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Trendex Lifestyle PTY LTD.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the Website.
- “Website” refers to Trendex, accessible from trendex.co.za
- “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Changed your Mind?
You have 7 days from the date of receipt to return a product to us for any reason whatsoever. You will encounter a restocking fee if the item is being returned under the ‘Change of Mind’ reason.
Returning the products is at your own expense. If we arrange a collection of the products from you, these costs will be deducted from the amount that will be refunded to you.
We require all products to be returned in new, saleable condition with all packaging intact. Handling fees may apply if any of the conditions are not met.
You will be refunded the purchase price of the goods within 7 days following receipt of your return (less any expenses/fees).
Your Order Cancellation Rights
You are entitled to cancel Your Order within 7 days without giving any reason for doing so.
The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By visiting this page on our website: https://trendex.co.za/contact
- By sending us an email: info@trendex.co.za
- By using our Live Chat.
We will reimburse You no later than 7 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 7 days
- The Goods are in the original packaging
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us.
You should send the Goods at the following address:
Trendex, Shop A-410
China Cash & Carry
42 Discovery Drive
Crown Mines
2092
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service (We prefer The Courier Guy). We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Sale Items
If the Goods were marked as a sale when purchased and then shipped directly to you, You’ll receive a credit for the value of your return. Once the returned product is received, a credit will be added to your Wallet on the My Account page.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By visiting this page on our website: https://trendex.co.za/contact
- By sending us an email: info@trendex.co.za
- By using our Live Chat.
Trendex Lifestyle PTY LTD (“Trendex”) warrants a Product to be free from defects resulting from faulty manufacture or faulty components under the following terms:
Warranty Period
Total Phase warrants parts and labour for six (6) months from the date of original purchase (“Warranty Period”) from Trendex or an authorized Distributor. Trendex further warrants the repaired or replaced product to be free from defects in material and workmanship for a period of thirty (30) days from the date of repair or replacement, or the remainder of the warranty period, whichever is greater.
Protection
This warranty is enforceable only by the original purchaser, is non-transferable, and expressly excludes any product that has not been purchased as new from an authorized Trendex source. Further, this warranty is only applicable in the country or territory where the product was purchased. This warranty does not apply to Trendex products that are obtained as a result of the purchase of a non-Trendex product.
Coverage
To the extent permitted by applicable law, this warranty does not apply to:
- normal wear and tear;
- damage which results from accident, abuse, misuse, neglect, improper handling, or improper installation;
- damage or loss of the product caused by undue physical or electrical stress, including but not limited to moisture, corrosive environments, high voltage surges, shipping, or abnormal working conditions;
- damage or loss of the product caused by acts of nature including but not limited to floods, storms, fires, and earthquakes;
- damage caused by operator error, or non-compliance with instructions as set out in accompanying documentation;
- alterations by persons other than Wantech or its authorized repair agents;
- products for which the product’s serial number has been tampered with or removed; counterfeit products;
- damage or loss of data due to interoperability with current and/or future versions of operating system, software, and/or hardware;
- damage or loss of data caused by a computer virus, worm, Trojan horse, or memory content corruption;
- damage caused by any power source not provided with the product;
- failures of the product caused by products not supplied by Total Phase.
Service Procedure
If the hardware product proves defective during the Warranty Period, then upon presentation of your proof of purchase, you are entitled to return the hardware product to us for repair with new or reconditioned parts, or for replacement with a new or refurbished model that is the same or similar to the original, at the discretion of Trendex. Any returned parts or products from you that have been replaced become the property of Wantech.
Contact Us
If you have any questions about our Warranty Policy, please contact us:
- By visiting this page on our website: https://trendex.co.za/contact
- By sending us an email: info@trendex.co.za
- By using our Live Chat.
Contact Us
- By visiting this page on our website: https://trendex.co.za/contact
- By sending us an email: info@trendex.co.za
- By using our Live Chat.
