Delivery & returns in South Africa

Fast delivery, clear return rules, and support that keeps you informed.

Trendex offers door-to-door courier delivery across South Africa, with next-day delivery available in the Johannesburg region when your order is placed by 9AM on a business day.

Check delivery options Start a return
Johannesburg next-dayOrder by 9AM on business days.
Free over R1500Clear threshold for qualifying orders.
14-day fault windowSupport for eligible factory faults.
Delivery optionsJohannesburg, Gauteng, national, and special courier needs. Order movementSee what happens from checkout to delivery. Return checklistPrepare the right details before submitting. FAQ answersSearch delivery, returns, ordering, and support questions.
Delivery options

Choose the delivery route that fits your order.

Delivery timing depends on when the order is placed, where it is going, and the service selected. Evening orders are prepared for the next business day dispatch.

Selected routeJohannesburg
Typical costFrom R100
TimingNext-day available

Order by 9AM on a business day for next-day delivery in the Johannesburg region. If ordered in the evening, dispatch starts first thing the next business day and may arrive same day or next day depending on courier routing.

How your order moves

From checkout to your door.

A clear delivery flow makes expectations easier: order, confirmation, dispatch, courier handover, and door-to-door delivery.

1

Place your order

Choose delivery or collection at checkout and confirm your contact and delivery details.

2

Order confirmed

Your order confirmation is sent with the details Trendex uses to prepare your parcel.

3

Dispatch window

Morning orders can move faster. Evening orders are prepared from the next business day.

4

Door-to-door delivery

The courier delivers to your selected address, with timing dependent on the selected route.

Return rules

What qualifies, what to prepare, and what to expect.

14-day factory fault guaranteeCovers eligible manufacturing defects discovered within 14 days, including hardware malfunctions not disclosed at sale.
7-day standard returnsFor change-of-mind or standard returns, notify Trendex within 7 days of receiving the goods.
Original packagingReturns must be in original, untampered packaging to be eligible.
3% restocking feeNon-faulty returns may carry a 3% restocking fee to cover third-party processing costs.
Return shippingCustomers are responsible for return shipping costs unless the issue qualifies under the relevant fault or DOA process.
Non-returnable itemsPersonalised, hygiene-sensitive unsealed, expired, or ineligible items cannot be returned.
Factory fault exclusionsFactory fault support does not cover misuse, user error, accidental damage, or normal mobile device behaviour when the device is put under strain.
No repairs or parts serviceTrendex does not offer repairs, replacement screens, batteries, or spare parts for devices.
Interactive checklist

Return readiness check.

A lightweight interaction that helps customers prepare before they submit the WPForms request.

0 of 5 ready
Return request form

Submit your return here

Customer Name
Required Acknowledgments

What happens next?

Set expectations directly next to the form so customers know the submission is the start of a review process.

  • Trendex reviews the order details and return reason.
  • Support may ask for photos, proof of purchase, or extra checks.
  • Eligible requests receive the next step for shipping, inspection, refund, or exchange.

Frequently asked questions

Everything you need to know about delivery, returns, ordering, and getting support from Trendex.

Delivery & Shipping

Is there free delivery?

Yes. Orders over R1500 qualify for free delivery. Orders below R1500 use the relevant regional or courier rate shown at checkout.

Do you offer next-day delivery in Johannesburg?

Yes, next-day delivery is available within the Johannesburg region when an order is placed by 9AM on a business day. Evening orders are prepared first thing the next business day and may arrive the same day or next day depending on courier routing.

Can you arrange special courier services?

Trendex offers door-to-door shipping and can service a variety of needs through The Courier Guy at added costs, depending on urgency, destination, parcel size, and service availability.

Do you deliver nationwide?

Yes. Trendex delivers across South Africa using courier delivery. Final fees and available options are confirmed during checkout or by support for special requests.

Returns & Support

How do I return an item?

Check your return window, prepare your order number and product details, then submit the return request form. Trendex will confirm the next step after reviewing the request.

What is the 14-day factory fault guarantee?

It covers eligible manufacturing defects discovered within 14 days, including hardware malfunctions not disclosed at the time of sale. It does not cover misuse, user error, accidental damage, or normal mobile device behaviour when the device is put under strain.

Do you repair devices or replace parts?

No. Trendex does not offer repairs, replacement screens, batteries, or spare parts for devices. Return support is handled according to the applicable delivery, return, or factory fault process.

Why is there a 3% restocking fee?

The 3% restocking fee applies to non-faulty returns to help cover third-party processing costs.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the issue qualifies under the relevant fault or DOA process.

Payments & Ordering

What happens if I order in the evening?

Evening orders are prepared for dispatch first thing the next business day. Arrival can be the same day or next day depending on courier routing and selected service.

What details should I send with a return request?

Send your order number, product name, issue summary, photos where helpful, and confirmation that the packaging and device-reset requirements are met where applicable.

Products & Stock

What items cannot be returned?

Personalised, hygiene-sensitive unsealed, expired, or ineligible items cannot be returned.

Does packaging matter for returns?

Yes. Returns must be in original, untampered packaging to be eligible, especially for standard change-of-mind returns.

Need a human answer before submitting?

Send your order number, product name, and the clearest possible issue summary.

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