Returns Policy

Return and Refund Policy

Our Return and Refund Policy was last updated on 13-06-2022

Thank you for shopping with Trendex Lifestyle.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. .

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Trendex Lifestyle PTY LTD.
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the Website.
  • “Website” refers to Trendex, accessible from trendex.co.za
  • “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Changed your Mind?

You have 7 days from the date of receipt to return a product to us for any reason whatsoever. You will encounter a restocking fee if the item is being returned under the ‘Change of Mind’ reason.

Returning the products is at your own expense. If we arrange a collection of the products from you, these costs will be deducted from the amount that will be refunded to you.

We require all products to be returned in new, saleable condition with all packaging intact. Handling fees may apply if any of the conditions are not met.

You will be refunded the purchase price of the goods within 7 days following receipt of your return (less any expenses/fees).

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 7 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us.
You should send the Goods at the following address:

Trendex, Shop A-410
China Cash & Carry
42 Discovery Drive
Crown Mines
2092

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service (We prefer The Courier Guy). We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Sale Items

If the Goods were marked as a sale when purchased and then shipped directly to you, You’ll receive a credit for the value of your return. Once the returned product is received, a credit will be added to your Wallet on the My Account page.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

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